Wireless Internet & Printing – Part 4

Laptops connected to NPL Wireless can print to the library’s print stations. Most of the time, it works without any problems, but nothing’s ever fool proof. Here are the most common troubleshooting questions to ask when you encounter wireless printing problems.

Are you online?

You can work in the library, create files, listen to music, without going online. Check that you have connected to the Internet by opening a browser and visiting a web page. Wireless Printing will not function when a computer is not connected.

If you are not connected…

View the computer’s available networks (Control Panel) and enable the wireless network card. You will need to select the Library’s wireless network from the list of available networks. Open the web browser. Then, you will need to agree to the Internet policy when it appears in the browser.

Have you installed the Wireless Printing Software?

Check the printers listed in the software’s Printing utility (File – Print). If you do not see the library’s network printers listed under Name:, then you have not successfully installed the software. Return to the Wireless Computers home page, the first page that is loaded after accepting the terms. Follow the instructions for loading the software. Remember, the software is erased after the computer is restarted, and must be re-installed for each session.

Are you Running Windows Vista?

Our print software sends up about a dozen red flags on the Vista security checklist. In order to get Vista to install the software, you need to keep hitting ‘Agree’, ‘Allow’, and so forth to every warning message that appears. Be sure to read each warning to be sure you are comfortable with each step of the installation.

Are you Running a 64bit version of Windows?

Wireless printing is currently not compatible with the 64 bit versions of Windows XP, Windows Vista, or Windows 7 Operating Systems. The Help Page on the library web site has information on wireless printing and instructions for determining if a computer has a 32 bit or 64 bit version of Windows.

LPT will still not install?

If the computer refuses to install the wireless printing software, contact Tech Support for troubleshooting help. You will need to do this while the error is in front of you, so they can troubleshoot the issue with you.

Do you have any tips for troubleshooting Wi-Fi printing?

Please share with everyone in the Comments.

Your mission, should you choose to accept it:

1. Check out your branch laptop (if at Main, contact technical services).
2.
Connect to wireless.
3. Download the printing software.
4. Print a short article from the Tennessean.

Even if you don’t run into trouble on your test, you will have an idea of how wireless printing should work when functioning properly.

5. When you have completed all the missions for Parts 1, 2, 3, and 4, you are finished! To receive credit for this training, you must report your progress using the link below:

Submit your progress report

6 Comments

  1. Tiny Tim says:

    If you spend 10 minutes trying to help someone with a Mac, then remember the printing software doesn’t work with Mac, offer to bring print what they want for free.

  2. npljenny says:

    That is an excellent suggestion. I like that a lot!

  3. EB says:

    Another tip to remember is that if the laptop is running the 64-bit Vista the wireless printing will not work.

  4. susan says:

    not just 64 bit vista….64 bit anything won’t work with the wireless printing.

  5. Mamee says:

    I was not able to view available wireless networks on my Metro-issued laptop. I received the error message, “Windows cannot configure this wireless connection.” However, it did connect to NPL Wireless. Oh, and the only way I could disable it was to use the switch on the side of the machine. I was not able to download the printing software either.

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