Wireless Internet & Printing – Part 3

The computer should locate an available wireless network  when you power it on. But sometimes, things don’t work as they should.  If you’re trying to use the library’s wireless connection and you receive a “page cannot be displayed error,” you’ll need to do a little troubleshooting.

Wireless Troubleshooting at the Library

If the wireless connection is not recognized immediately, there are two places to examine in the laptop. The system tray and the control panel.

If there’s an icon in the system tray, I always start there. Just double click on the icon to open up the wireless connection window.

  • If there is a “no signal” error, follow the instructions in the No Signal video.
  • If wireless is not connected, follow the instructions in the Not Connected video.
  • If wireless is not enabled, follow the instructions in the Disabled Wireless video.

If there is not an icon in the system tray, you’ll need to go to the control panel and look at the Network Connections settings. Follow the instructions in the Control Panel video to view the status of the wireless connection.

Some newer laptops have an on/off switch. Check to see that a wireless switch isn’t turned off. It is usually found on the side of the laptop.

Your mission, should you choose to accept it: 

1. Check out your area laptop and perform the following actions:

  • a. connect to wireless
  • b. navigate to the control panel and disable wireless.
  • c. in the control panel, re-enable wireless.

2. You’re not finished yet! This is a four-part training. You must complete all four parts.

Go to Wireless Internet Part 4

Wireless Internet & Printing – Part 2

Now that we know how wireless works, we need to take a look at the areas of the laptop that help us manage our wireless connection. We’ll look at the system tray and the control panel. It is important to understand these two elements of your computer’s operating system in order to know how to troubleshoot wireless problems.

The System Tray

The System Tray is located in the lower right of the computer screen, where the clock is. This is where you will find the wireless connection icon.

If wireless is working properly, you’ll see a wireless icon without an error symbol. Three common wireless symbols are pictured here, but you may see other symbols.

wireless icon wireless icon wireless icon

If wireless is not working properly, the wireless icon will be displayed with an error icon, similar to the pictures below. Or you may not see an icon at all.

wireless problem icon wireless problem icon

No matter what icon you see, if you double-click on it, you will open the wireless connection window. If there is no wireless icon in the system tray, you will have to use the Control Panel.

Control Panel

The control panel is located in the Start menu at the lower left of the computer. This is where you go to perform administrative tasks like add or remove software, to adjust the date and time, to customize your keyboard, and manage wireless.

Once you have opened the control panel, look for Network Connections in the list.

Your mission, should you choose to accept it:

1. Use the Start menu to find the Control Panel on your staff computer.

2. Go to Network Connections in the Control Panel. If your staff computer is a desktop, you probably won’t see a wireless connection.

3. You’re not finished yet! This is a four-part training. You must complete all four parts.

Go to Wireless Internet Part 3

Metro Training Classes

Mandatory Metro Training:

Mandatory Metro training classes count towards your Core Competencies total.

  • Sexual Harassment Prevention
  • Substance Abuse

All employees (Non-supervisors and Supervisors) must complete these classes.  Supervisory employees are required to complete retraining every three years while non-supervisory employees are required to complete retraining every four years.

  • Defensive Driving (DDC-6) – initial class
  • Defensive Driving (DDC-4) – refresher

If an employee drives a Metro vehicle, or if the employee uses a personal vehicle for governmental business and claims mileage reimbursement, he / she must take Defensive Driving (DDC-6) initially, and complete DDC-4 every three years.

To request a class:

  1. Send your request along with your employee number to your supervisor.
  2. Once approved, supervisor will forward the request to Human Resources to schedule you for class.
  3. Once scheduled, you will receive an email confirmation of the class being scheduled.
  4. An automated confirmation reminder will be emailed approximately 3-4 days before class.

Required courses fill-up quickly so get your requests in early.

Important! Report completion of each class using this online survey.

Morningstar Investment Research Center

Morningstar offers investment information for stocks, mutual funds, and exchange-traded funds. Find information by Ticker Symbol, Company Name, or by constructing a search with the stock/fund screener.

Look in the Help & Education tab for an investment glossary, primers on specialized investments, and online tutorials in Morningstar’s Investing Classroom.

Learn the basics of finding information in Morningstar:

PDF Quick Guide (1 page)
PDF User Guide (20 pages)

Your mission, should you choose to accept it:

1. Go to the Databases page and find Morningstar.

2. Look up a company by name or ticker symbol. Search suggestion: Caterpillar

3. Locate the star rating for the company’s stock.

4. Locate the different printing options.

5. To receive credit for this training, you must report your progress using the link below:

Submit your progress report

Nashville Public Library is in WorldCat

Nashville Public Library is in WorldCat. To celebrate, we’ve whipped up this lovely tour:

Your mission, should you choose to accept it:1. Create a WorldCat login.

2. Create a brief list of books or movies. Example: The Fan’s Guide to Baseball. You can duplicate one of the library’s book lists, if you would prefer.

3. Share a link to your public list in the comments below.

4. To receive credit for this training, you must report your progress using the link below:

Submit your progress report

Wireless Internet & Printing – Part 4

Laptops connected to NPL Wireless can print to the library’s print stations. Most of the time, it works without any problems, but nothing’s ever fool proof. Here are the most common troubleshooting questions to ask when you encounter wireless printing problems.

Are you online?

You can work in the library, create files, listen to music, without going online. Check that you have connected to the Internet by opening a browser and visiting a web page. Wireless Printing will not function when a computer is not connected.

If you are not connected…

View the computer’s available networks (Control Panel) and enable the wireless network card. You will need to select the Library’s wireless network from the list of available networks. Open the web browser. Then, you will need to agree to the Internet policy when it appears in the browser.

Have you installed the Wireless Printing Software?

Check the printers listed in the software’s Printing utility (File – Print). If you do not see the library’s network printers listed under Name:, then you have not successfully installed the software. Return to the Wireless Computers home page, the first page that is loaded after accepting the terms. Follow the instructions for loading the software. Remember, the software is erased after the computer is restarted, and must be re-installed for each session.

Are you Running Windows Vista?

Our print software sends up about a dozen red flags on the Vista security checklist. In order to get Vista to install the software, you need to keep hitting ‘Agree’, ‘Allow’, and so forth to every warning message that appears. Be sure to read each warning to be sure you are comfortable with each step of the installation.

Are you Running a 64bit version of Windows?

Wireless printing is currently not compatible with the 64 bit versions of Windows XP, Windows Vista, or Windows 7 Operating Systems. The Help Page on the library web site has information on wireless printing and instructions for determining if a computer has a 32 bit or 64 bit version of Windows.

LPT will still not install?

If the computer refuses to install the wireless printing software, contact Tech Support for troubleshooting help. You will need to do this while the error is in front of you, so they can troubleshoot the issue with you.

Do you have any tips for troubleshooting Wi-Fi printing?

Please share with everyone in the Comments.

Your mission, should you choose to accept it:

1. Check out your branch laptop (if at Main, contact technical services).
Connect to wireless.
3. Download the printing software.
4. Print a short article from the Tennessean.

Even if you don’t run into trouble on your test, you will have an idea of how wireless printing should work when functioning properly.

5. When you have completed all the missions for Parts 1, 2, 3, and 4, you are finished! To receive credit for this training, you must report your progress using the link below:

Submit your progress report

Email – Part 2: The Unwieldy Inbox

Are you drowning in email?

Do you have more than 20 items in your inbox? Do you look at an email and think “I might need that later” then leave it in your inbox? Or do you leave items you want to save in your deleted items folder? Are there more than 100 items in your deleted folder?

Do you feel like your email is out of control? And are you really tired of getting those notices about how your inbox is over the size limit?

Let’s take control over our email!

Jenny: I’ll tell you a secret, and I’m not proud of it. I have been keeping email in the Deleted Items folder for years. I’m afraid to delete it because I might need to refer back to it. There it is – my secret out there for the world.

But, would I put a paper memo I might need in the garbage can? Of course not. I’d put it in a file folder.

So, the first step in getting email under control: create file folders in Outlook. And where would you create those files? In your Inbox.

See how to create folders in your Outlook Inbox:

Your mission, should you choose to accept it:

1. In your Email, create a folder titled with the current year.

2. Drag older, important messages from your Inbox to this folder.

3. This is a two-part Training. Once you have completed this and the mission from Email, Part 1: Attachments, report your progress using the link below:

    Submit your progress report

    Online Resumes

    Building a Resume with word processing software is challenging for new computer users. After locating the templates, the task still requires familiarity with the table, format, and layout functions. Those crafting a resume at a public computer also contend with saving to disk or email storage, then exporting the files in various formats online. Streamline the process with LearningExpress and online word processors, Zoho Writer and Google Docs.


    With word processor templates, there is no practical guidance for choosing what should be included in the document. LearningExpress: Creating a Good Resume is a great place to start – and you’ll find it on the library website’s databases page under LearningExpress.

    Before crafting the file, LearningExpress helps the applicant identify what to include in the resume. Using templates, word processor novices sometimes feel limited to a fixed number of entries in each field. This program makes it easy to add more schools and jobs. Plus, the details are permanently saved in LearningExpress, so they can update it for future job hunts.

    Zoho Writer & Google Docs

    Zoho Writer and Google Docs programs may be the pared-down cousins of desktop word processors, but they are more suited to the new online resume world. The simple interface should be familiar to email users – which is handy, since an email address is the only requirement to use these free sites. Sign up at Zoho Writer or Google Docs. Choose from a dozen templates, then fill in the blanks with personal details to create professional-looking resume ready to be emailed, uploaded or printed from the software.

    “Where did I save it?” Online!

    Once registered with the site, everything is automatically saved online under the login. Going forward, all documents can be accessed from the Internet. No floppy disks or flash drives required. If uploading and downloading files is causing fits, this is the way to go.

    “I need it in pdf., .html, .doc, .rtf…”

    Online job applications require files uploaded in different formats. Online processors will instantly export or email in any document format. Remember the Send To: feature that never sent anything? Try Download file as (Google) and Email/Export (Zoho). This function works like a charm.

    The Eternal Undo

    As many of us have learned the hard way with installed word processors, it is all too easy to lose data or damage a file beyond repair. The online programs save earlier versions automatically, so this is not a risk. Use History to refer back to an earlier version or undo all changes back to that point.

    Your mission, should you choose to accept it:

    1. Create a sample resume document in either Learning Express, Google Docs, or Zoho Writer.

    2. Use the program to export or email the file to yourself.

    3. To receive credit for this training, you must report your progress using the link below:

    Submit your progress report

    LearningExpress 2: Resume and Interviewing Skills

    We have looked at Job Search section of Learning Express. Once you find a job you’d like to apply for you’ll need to have a resume and some interviewing skills. Let’s look at the Resume and Interviewing Success Skills area of Learning Express.

    There are three modules in Resume and Interviewing Success Skills

    Module 1: Creating a Great Resume

    The Creating a Good Resume module shows applicants exactly what to include in the resume. For each section (heading, experience, education), the applicant uses simple web forms to develop the resume content. The exercise offers practical guidance on business writing and best practices at each point.

    Once complete, the program provides a simple, unformatted resume to be saved to a word processor or printed as a reference. The generated resume file is adequate for many entry-level positions. Or cut & paste from the file into different resume templates to choose the best fit.

    Module 2: Creating Great Cover Letters

    As with the Resume, this module methodically explains cover letter protocol and helps the applicant compile good content for a professional letter. First, LE outlines the typical cover letter with examples of good and bad form. Then, a guided web form helps the user locate and add the most relevant details for their submission. Like Resume, LE will export the cover letter outline as a text file, so the user can quickly craft their cover letter on their computer.

    Module 3: Interview Tips to Get the Job You Want

    Interviews can be the most daunting part of a job interview. The LearningExpress site provides helpful tips to make the applicant comfortable at every point in the interview, from appearance to nerves; from interview formats to business etiquette. In a step by step format, the program walks the candidate through the stages of an interview, all the way through writing good thank you notes. Finally, the program explains the process of evaluating a position and negotiating an offer. These quick tips will stick with the applicant as they approach a new employer.

    Your mission, should you choose to accept it:

    1. Create a user name on LearningExpress.

    2. Complete one of the six exercises from the Job Search and Skills area of LearningExpress.

    3. Submit your progress report

    LearningExpress 1: Job Search and Success Skills

    You might know LearningExpress as a test preparation database where you can study for the SAT, ACT, and more. But Learning Express is not just test prep – it wants to help you get a job too.

    Check out the new Job Search and Success Skills area of Learning Express. A dozen guided exercises aim to organize and prepare applicants for the job market. This simple, click-through online format condenses volumes of job hunting tips into an interactive online survey.

    There are three modules in Job Search and Success Skills:

    Module 1: Determining What You Want from Your Career

    Put your job search in proper perspective with a methodical survey of personal interests and goals. Fill out the online questionnaire to identify career goals and job preferences. After considering career options with this handy program, download or print the lists made during the session.

    Module 2: Job Search and Networking Skills

    Get specific advice about organizing the job hunt. Create contact lists using guided worksheets. See how to quickly browse through the online job banks to match qualifications with openings. Learn how to create a contact list as well as the ins and outs of networking. Any information you type in will be saved for you to print or download at the end of your session.

    Module 3: Success on the Job

    The task is not finished after the hire-date. Get valuable tips on time management, professional etiquette, and dealing with co-workers. Organize plans for asking for a raise, getting a promotion, or create new career goals.

    Continue to Learning Express: Resume and Interviewing Skills.